Our privacy policy
The protection of your privacy as a Botani customer is important to us and that is why we have prepared this document to ensure you are aware of your rights and our commitment to you. Under the Privacy Act, there are National Privacy Principles and rules that apply to many private sector organisations including Botani, that regulate the way that we deal with your personal information.
Collection of your personal information
The type of personal information we collect about you includes:
- Your name and address
- Your telephone numbers
- Your email address
- Your age range
- Your IP address from our website
- Details about why you choose Botani and your previous dealings with us
- Your financial information (e.g personal credit information when you make payments to us)
We may collect your personal information in the following ways:
- In any contact with you whether in person or by telephone
- Through our accounts or payments you make
- Through our website or email server
- Through marketing or promotional material
If we collect personal information about an individual from you, we will take reasonable steps to ensure the individual will or has been made aware of this privacy policy and:
- Our identity and how to contact us
- The he or she can access the information
- The purpose for which we have collected the information
- The organisations or types of, that we usually disclose information to
- Any law that requires particular information to be collected
- The main consequences (if any) for the individual if all or part of the information is not provided
Use of Personal Information
We collect your personal information for the following purposes:
- To provide you with information and updates
- To create and maintain our members' database
- To compose diagnostic and statistical information for our computer network
- For billing purposes
- To evaluate the effectiveness of our website and other communications
If you do not wish to receive our information and updates, you may 'unsubscribe' from our mailing list and your name will be removed. In this event, you will also be removed from our member database.
The Quality of your Personal Information
We believe it is important to ensure that the personal information we hold about you is accurate and current. To this end, our team have procedures to monitor some of your personal information.
We also request that you contact and tell us if any of your information has changed or you believe that it is incorrect. On your advice, we then update our records accordingly.
You may contact us and request particulars of the personal information we hold about you, and whether it needs to be amended in any way. Depending on the nature of your request, we may charge you a fee for producing and providing this information.
Disclosure of Personal Information
We will not sell or provide your personal information to marketing bodies without your documented consent.
Handling concerns, queries, disputes or complaints?
If you have any concerns, queries, disputes or complaints about our privacy policy or practices, please contact our team on 03 9380 8529 or email skinhealth@botani.com.au
Any disputes or complaints will be attended to and you may be required to put them in writing (if not already done so). They will be investigated and responded to within a reasonable time.
This privacy policy may be amended or updated to ensure that we maintain the highest standards with respect to the personal information of our customers.
